Full-time

Billing Specialist

Part-time, 1099. Remote

To apply for this position, please reach out to careers@oursprivacy.com with "Billing Specialist" in the subject line along with your resume, a brief summary of your experience and why you're interested in this role.

About Ours Privacy:

Ours Privacy is building the future of marketing infrastructure for healthcare.

Our full-stack privacy solution is built specifically for healthcare marketers navigating today's complex regulatory environment. We offer both a healthcare-focused customer data platform (CDP) and consent management platform (CMP) in one integrated solution, empowering healthcare organizations to track, analyze and optimize their campaigns while remaining compliant with HIPAA and state privacy laws.

The BAA-backed platform sits between digital properties and every tag, pixel, or API, letting you decide exactly which fields stay in-house and which de-identified signals reach Google Ads, Meta, StackAdapt, GA4, etc. With Ours Privacy, you have full control over any user or event attribute, auto-respect consent banners, and still deliver the conversion feedback ad platforms need to optimize.

Ours Privacy is trusted by many of the largest digital health companies, health systems, and medical brands across the country. We are one of the fastest growing SaaS companies in the country and as demand accelerates, we are expanding our team, product and reach as we become the standard for privacy-safe marketing in healthcare.

About the role:

As a Billing Specialist at Ours Privacy, you'll play a critical role in our finance operations, serving as the primary point of contact for all customer billing inquiries and managing the end-to-end invoicing process.

You'll work closely with customers, internal teams, and finance leadership to ensure accurate and timely billing, resolve payment issues, and maintain strong customer relationships. This role requires excellent communication skills, attention to detail, and the ability to navigate complex billing scenarios in a fast-paced, high-growth environment.

You'll help establish and refine billing processes as we scale, ensuring a smooth and professional experience for our customers while supporting the company's financial health.

What you'll do:

  • Generate and distribute accurate invoices to customers in a timely manner

  • Serve as the primary point of contact for customer billing inquiries, responding promptly and professionally

  • Communicate with customers regarding payment terms, invoice details, and billing adjustments

  • Track accounts receivable and follow up on outstanding invoices to ensure timely payment

  • Collaborate with Sales and Customer Success teams to address billing-related issues and ensure smooth contract transitions

  • Process billing adjustments, credits, and refunds as needed

  • Maintain accurate billing records and customer account information in financial systems

  • Reconcile billing discrepancies and resolve customer disputes with professionalism and urgency

  • Support month-end and quarter-end close processes with accurate reporting

  • Identify opportunities to improve billing workflows, documentation, and customer communication

  • Coordinate with accounting team on revenue recognition and compliance requirements

  • Assist with customer onboarding from a billing and payment setup perspective

The ideal candidate is/has:

  • 2–4+ years of experience in billing, accounts receivable, or finance operations, ideally in B2B SaaS or a subscription-based business

  • Strong customer service orientation with excellent written and verbal communication skills

  • Highly detail-oriented and organized; you catch errors before they become issues

  • Comfortable managing multiple priorities and deadlines in a fast-paced environment

  • Experience with invoicing systems, billing software, and financial tools (e.g., QuickBooks, Stripe, NetSuite, or similar)

  • Proficient in Excel/Google Sheets for tracking, reconciliation, and reporting

  • Problem-solver with a proactive approach to identifying and resolving billing issues

  • Professional and empathetic when working with customers on sensitive billing matters

  • Self-motivated and comfortable working independently in a remote environment

  • Team player who collaborates well across Sales, Customer Success, and Finance teams

  • Bonus: Familiarity with SaaS billing models (e.g., subscription, usage-based, annual contracts)

  • Bonus: Experience in healthcare, digital health, or regulated industries

  • Bonus: Knowledge of revenue recognition principles and compliance requirements

Why you'll love working with Ours Privacy:

  • We're at the forefront of privacy-focused marketing and offer a unique, fast-paced opportunity to shape the future of the industry

  • We are a growing, remote-first team that values flexibility, output, and impact

  • You'll have the opportunity to work with an innovative product in a rapidly expanding space

  • You'll play a key role in building and refining our billing operations as we scale

  • We operate with a deep commitment to privacy and helping marketers thrive while respecting user data

  • You'll work directly with leadership and have visibility into the company's financial health and growth

Equal Opportunity Employer

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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